Delivery Information

United Kingdom shipping prices

(excluding Channel Islands – see details at the bottom of the page) 

SELECT DELIVERY METHOD AT THE VERY END OF CHECKOUT PROCESS - ie; after entering your payment details

Standard Delivery 3-5 Working Days

Priority Timed Delivery (Monday - Friday) Order before 3pm for same day dispatch

A working day is Monday to Friday, excluding Bank Holidays.

United Kingdom delivery

UK Priority Delivery Services: your order goes to the front of the queue and we will send your parcel the same day if you order before 3pm on a weekday. Parcels will be sent by the listed carrier for the service selected. NB Our Priority Services are not available to all UK postcodes; exceptions include the Scottish Highlands and all UK islands. You will be offered services appropriate to your postcode at checkout.

DPD Priority Services: select one of our DPD Priority services and avoid the hassle of waiting around all day for your delivery. DPD will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your parcel on a real-time map, all the way down to a final 15-minute time slot.

DPD will also offer you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local DPD depot or participating DPD Pickup shop, or upgrade to delivery before 1200.

UK Standard Delivery Service: we aim for your parcel to arrive within 3-5 working days although some addresses may occasionally take longer if more remote; for example Scottish highlands and any UK islands. Parcels will be sent either by a Royal Mail 48 service, Royal Mail tracked service or by courier. Please bear in mind that most of these postal services do not deliver on Saturday, Sunday or Bank Holiday.

Will someone need to sign for my parcel?

Most standard service parcels will not need a signature although some parcels, which are larger or of higher value may need a signature upon delivery. Parcels sent by Priority* services will need a signature upon delivery. The driver may leave your parcel without a signature upon request and although we are happy to add intructions to the parcel, we cannot guarantee that these instructions will be followed.

You can add instructions during checkout such as "If out leave in porch" for example. If you request that a parcel be left anywhere where it will not be signed for, and the carrier claims that they followed your instructions, and the parcel has disappeared then that is your loss, not ours.

You will also have the opportunity to add an alternative delivery address at checkout. 

*By selecting a DPD Priority service you will have the opportunity to amend your delivery details once the parcel has been shipped including adding a safe place, amending the delivery address and rescheduling to another date or time.

What happens if an item is out of stock?

You may be familiar with our little shop in Keswick and all our mail orders are sent from here. We keep as much stock as we can manage and restock regularly. If an item is out of stock it is probably already on order from our suppliers.

We aim to contact customers if we are out of stock of one or more items from an order and there is a delay of more than a few days. We may send in stock items initially and out of stock items to follow or we may send everything together when in stock. We will treat each order on a case by case basis. For international orders we will send everything together. Please contact us if you need to.

Do you ship to BFPO addresses?

Yes. Standard UK shipping costs apply if the goods are posted to a BFPO address. Items will be sent by Royal Mail or by Parcelforce. The BFPO weight limit is 30kg. There are exceptions though including war zones and some ships. It is your responsibility to check the BFPO postcode is eligible. NB When ordering, if your parcel should go to a BFPO address in the UK and you must select UK as country for delivery (if any other country is selected then your parcel may not reach the intended recipient and you will get charged for postage overseas!) 

Is there anything else I need to know?

We will do our very best to get your parcel to you as expected. If you are out, carriers may leave a card for you to collect the parcel or call them to re-arrange delivery. If a parcel comes back to us due to failed delivery you will be responsible for the cost of re-sending the parcel.

HELP! I haven't received my order

You can login to your account to check the status and shipping information of any of your orders. You should also have received a confirmation email with your shipping details including tracking numbers where applicable so you can search the carrier's website for the latest tracking information.

Customers using DPD priority delivery services will be able to check delivery status and amend delivery details using their DPD email or SMS.

If you have been unable to locate your parcel using any of these methods then please contact us:

Channel Islands Delivery: we will send your parcel by Royal Mail or by courier and a signature may be required upon delivery. To benefit from VAT free shopping you will need to select ‘Delivery to an International Address’ at checkout and then select ‘UK-Channel Islands’ as your country. Priority services are not available for the Channel Islands.

International Delivery: we will use a Royal Mail or courier service which will need signing for upon receipt. Delivery time depends on location but we would expect your parcel to arrive within two weeks. A signature will be required upon delivery.

International shipping prices

Channel Islands delivery prices

Delivery Destination Up to
0.5kg 0.5 to
2kg 2 to
3kg 3.5 to
5kg 5 to
6.5kg 6.5 to
8kg 8 to
9.5kg 9.5 to
11kg 11 to
12.5kg 12.5 to
14kg 14 to
15.5kg 15.5 to
17kg 17 to
18.5kg 18.5 to
20kg 20kg+ Delivery Timeframe

£3 £6 £9 £15 £20 £25 £30 £35 £40 £45 £45 £45 £45 £45 POA

 

Guernsey, Jersey etc

Europe delivery prices

Delivery Destination Up to
0.5kg 0.5 to
2kg 2 to
3kg 3.5 to
5kg 5 to
6.5kg 6.5 to
8kg 8 to
9.5kg 9.5 to
11kg 11 to
12.5kg 12.5 to
14kg 14 to
15.5kg 15.5 to
17kg 17 to
18.5kg 18.5 to
20kg 20kg+ Delivery Timeframe

£10 £20 £32 £34 £36 £38 £40 £42 £44 £46 £48 £50 £52 £54 POA

 

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco (France), Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City

Global delivery prices

Delivery Destination Up to
0.5kg 0.5 to
2kg 2 to
3kg 3.5 to
5kg 5 to
6.5kg 6.5 to
8kg 8 to
9.5kg 9.5 to
11kg 11 to
12.5kg 12.5 to
14kg 14 to
15.5kg 15.5 to
17kg 17 to
18.5kg 18.5 to
20kg 20kg+ Delivery Timeframe

£15 £30 £60 £75 £90 £115 £130 £140 £150 £160 £170 £180 £190 £200 POA

 

United States, Canada, Australia, New Zealand, Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Honduras (Belize), British Virgin Islands, Brunei Darussalam, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Island (Australia), Colombia, Comoros, Congo (Brazzaville), Republic of the, Congo, Democratic Republic of the, Cook Islands (New Zealand), Costa Rica, Cote d'Ivoire (Ivory Coast), Cuba, Djibouti, Dominica, Dominican Republic, East Timor (Indonesia), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French West Indies (Guadeloupe or Martinique), Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte (France), Mexico, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niger, Nigeria, Niue (New Zealand), Norfolk Island (Australia), North Korea, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Persia (Iran), Peru, Philippines, Pitcairn Island, Qatar, Reunion, Rwanda, Saint Helena, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Singapore, Solomon Islands, Somalia, South Africa, South Georgia (Falkland Islands), South Korea, Sri Lanka, St. Christopher and Nevis, Sudan, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau (Union) Group (Western Samoa), Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna Islands, Western Samoa, Yemen, Zambia, Zimbabwe

30 Day returns

Unused mail order or shop purchases: UK customers can return any non-faulty goods within 30 days* for a refund or replacement with a different size at no extra cost**, provided that they are in our opinion complete with their packaging in as new condition. All you pay is the return postage. But please note we cannot be responsible for goods that do not reach us, so some insurance might be a good idea! A Certificate of Posting (available free) covers cheaper items, otherwise use Recorded Delivery, Special Delivery or Parcelforce, all of which can be insured for a small cost - ask at the Post Office. This does not apply though to items made especially to your order ie Rab sleeping bags with extra down, Buffalo made to measure, Laminated Maps etc - such items cannot be returned. Rockshoes, boots, clothing etc, in fact all non-faulty returned items, must be completely unused. We have had rockshoes returned with chalkdust on them, boots with mud in the tread, and clothing with sweet wrappers in the pockets. Dishonesty is a rather unpleasant facet of human nature, particularly when combined with greed, and by way of punishment such returns will not be credited and will only be posted back if the customer agrees to pay the postage. Overseas customers will receive the same service except that postage on an exchanged item will be charged at cost. All refunds will be processed in GBP so any refund amount will vary with exchange rates.

Rules on returning unwanted/unsuitable items that you have ordered are governed within the UK by the Consumer Contracts Regulations. These state that if the customer changes their mind because they don't like what they have ordered and returns it then the supplier should refund not only the goods (which is fair enough) but also the cheapest option cost of postage that the customer could have paid to get the goods sent to them in the first place - ie if they chose a more expensive postal option then they only get the cheapest part refunded. As our cheapest UK postage option is £0 on orders over £30 and as the regulations do not in this respect apply to contracts under £42 please note that we will not refund postage costs of any sort on returned goods unless the goods are in our opinion obviously faulty.

* Unused non-faulty items that have been in your possession for more than one month may be returned at our discretion (this will largely depend on whether the item is still a current model or not and whether it is still one that we stock). If the items were originally sent out to you post free we will refund the cost minus the cost to us of the original postage. Please contact us prior to returning any such goods.

** We will do this once - after that you will be charged.

Faulty goods can be returned at any time - please contact us first (017687 72227, info@needlesports.com). Please note that the final decision as to whether the goods are faulty rests with the manufacturer. If the goods are accepted as faulty then they will be repaired or replaced free of of charge. We regret that, because many faulty goods will need to be posted back to the manufacturer for further assessment and await their decision, this can be a rather lengthy process, and the bigger the manufacturer, the longer it seems to take.

On all returns, used clothing and boots must be CLEAN, and this includes the tread of boot soles. Items returned in a smelly, dirty, or damp state will not be dealt with and will be left for the owner to collect at their own expense. NB Please don't wash footwear in a washing machine as this will invariably render any warranty invalid.

UK Customers: We will refund your postage within the UK to a reasonable amount (ie if you have used an expensive courier service when you could have used Royal Mail then we will refund what you would have paid had you used the cheaper option!) - NB we cannot accept any claim for any other extra costs involved arising out of a faulty item, other than return postage).

Overseas Customers: Please note that we cannot refund your postage however faulty items may be - please consider this before ordering.

What We Need to Know: We cannot do anything about your return if we don't know who you are, why you are returning the goods or when you bought them - please include all this information in the parcel, if possible with your original order number. You can print a returns form at the top of this page. It is astounding how many returns we receive with insufficient or illegible information regarding the sender and/or what the problem is with the goods - all such inadequately documented parcels are assigned to a little frequented spot in the office where they can gather dust and cobwebs in peace until the sender eventually realises that nothing has been done about it and contacts us! The contents of any such parcels that have loitered there for a year without being claimed will be thrown away/given away/ or sold to raise money for NECCR, whichever we deem most appropriate.